Reserving and Managing a One-Time Desk Reservation

Overview

If you need a desk to work at in the Home Office you will need to reserve your space through the HubStar Connect system. This article will outline the steps for reserving a desk, through both the mobile app and the website, as well as how to manage that reservation if you need to change or cancel. Use the steps and supports below to learn how to reserve and manage a desk reservation. 

• Reserving a Desk through the Mobile App 
• Changing or cancelling through the Mobile App
• Reserving a Desk through the Website 
• Changing or cancelling through the Website

Reserving a Desk Through the Mobile App 

Before you begin this process be sure that you have downloaded the HubStar Connect application from your mobile phone's application store. For support on that please click here.

Step One

Open the HubStar Connect app on your mobile device. You should see the screen shown below, please select "Book a Desk."

Step Two

You will now see a menu of options for booking your desk. At the top, you can change the date and time for your reservation by selecting the date and time menu to expand. From here you can select the date and time needed for your reservation as shown below. 

Step Three

Once you've set the date and time for your reservation you will see the list of desk options update. The system will automatically find desks that are available for that time as shown in the image below. 

You can also use the "Map View" to see the location of the available desks. Simply, select "View Map" and the application will show you a map view with the available desks for your reservation time (green desks are open to use!).

Step Four

After reviewing the available desks for your reservation select the desk you want to reserve by clicking "Select Location". The app will then display the details of your reservation for confirmation. If everything looks accurate please select "Confirm Reservation". You will then receive a confirmation screen with the details of your reservation. 

Step Five

Desk reservations require a check-in. That is, you need to check into the reservation to ensure it is not cancelled. You can check in starting 30 minutes before your booking time, up until 30 minutes after your booking time. So if you have a 9 AM reservation, you can check in between 8:30 - 9:30 AM. If you do not check in by 9:30 AM, your reservation will be cancelled. You will receive an email prompting you to check in starting 30 minutes before your reservation. You can also check in directly on the mobile app. You will see a grey check-in button which will appear 30 minutes before the reservation start time.

Changing or Cancelling Through the Mobile App

If you need to make changes to an existing reservation or to cancel your reservation entirely you can do so with the steps below. 

Step One 

In the HubStar Connect app start by selecting the date of your observation. You can scroll through the days of the week at the top or select the date drop-down to see the month as a whole. Select the date and you will see all your reservations for the day. Click "Edit" as shown below. 

Step Two 

You will now see the details of your reservation. In this area, you can change the time and date for your desk reservation by selecting the date or time and selecting "Save." 

Reserving a Desk Through the Website 

If you are reserving a desk through the HubStar Connect website use the steps and supports below.

Step One

Access the HubStar Connect site with this link: https://dsst.smartway2book.com/SE/. You may be prompted to authenticate your login by entering your DSST credentials.

Once you are logged in you will see a weekly overview of your reservations as shown below. On the left-hand side, you will see a "+" button. Select that button to create a desk reservation.

Step Two

You will now see a list and map view of desk options. The system will default to the date and time closest to when you are creating the reservation. At the top, you will see a date and time, select that button to change the date and time of the reservation.

The system will update the available desks for that date and time. You can select the desks from the list and the map will update to show you where that desk is located in the office. When you have a desk you want to reserve click "Select Location" as shown in the image above. 

Step Three

Your screen will now display a confirmation page for your reservation. Here you can review the details of the reservation to make changes. When your reservation is set how you need it to you can click "Confirm Reservation" in the top right-hand corner. 

Step Four

Desk reservations require a check-in. That is, you need to check into the reservation to ensure it is not cancelled. You can check in starting 30 minutes before your booking time, up until 30 minutes after your booking time. So if you have a 9 AM reservation, you can check in between 8:30 - 9:30 AM. If you do not check in by 9:30 AM, your reservation will be cancelled. You will receive an email prompting you to check in starting 30 minutes before your reservation. You can also check in directly on the website. You will see a grey check-in button which will appear 30 minutes before the reservation start time.

Changing or Cancelling Through the Website

Step One

Visit the website and select either Agenda or Week to find the date if your reservation. Then, click on the ... at the top right corner of your reservation. This will open up a window, like so:

Step Two

Click on Delete if you would like to delete the reservation. Or, click on Edit if you would like to edit the reservation (i.e. the time of the booking, which desk, etc.). If you choose to make an edit, make sure you click the Save button at the top right corner.