Teacher Guide: Troubleshooting Clever App Access & Missing Classes

If you're having trouble accessing an app through Clever or missing access to a specific class, follow the steps below before contacting tech support. Many issues can be resolved quickly with a few simple checks.

Check If You're Assigned to the Class in Infinite Campus (IC)

If you don’t see a class in Clever, it’s usually because you're not officially assigned to it in IC.

Ask yourself:

• Are you the primary teacher or a co-teacher for the class?

• Has your scheduler or department admin added you to the section in IC?

They should confirm that:

• You’re assigned to the correct course/section

• Your name appears in the Section Staff History

• A Start Date is listed next to your name

Once you're assigned correctly in IC, your class will appear in Clever after the next data sync (typically overnight).

Try App Troubleshooting

If your classes look correct but an app still isn’t loading or functioning properly, try the following:

• Clear your browser's cache and cookies (choose "All Time")

• Restart your browser or switch to a different one (e.g., Chrome ↔ Firefox)

• Log out of Clever, then log back in

Note for Admins: Two Clever Accounts

If you’re an admin, you will have two Clever accounts, one as a teacher and one as staff.

This is important because your school admin access to certain apps (like Pear Assessment) is only available through your staff account.

If you're not seeing expected admin tools or access, double-check which Clever account you’re in:

• Click your profile icon in Clever

• Choose “Switch to Staff” (if you're currently in your Teacher account)

This does not apply to troubleshooting someone else’s account; it's just for admins to be aware of how their own access works.

When to Contact Tech Support

If you’ve tried the steps above and still can’t access your apps or see your classes:

• Apps won’t load after clearing your cache and restarting

• You’re assigned in IC, but the class still isn’t showing

• (Admin) You’re sure you are using the correct Clever account

Please contact your campus tech with these details:

• The app you're trying to access

• The class or section that’s missing

• Confirmation that you’ve checked your IC assignment

Quick Reference Summary

Problem	Likely Cause	What to Do
Class not showing in Clever	Not assigned in IC	Ask your scheduler to add you in IC
App not working	Browser issue	Clear cache/cookies, restart browser
(Admin) No school-admin access or missing apps	In wrong Clever account	Switch between Staff and Teacher views
Everything looks correct	N/A	Contact tech support