Helping Parents & Families Log In

Overview

Context:	Bloomz is our new family communication platform, used across the organization. Parents and guardians should automatically receive an invitation to join Bloomz via email or phone, whichever they have listed in IC, approximately 24 hours after they and their student(s) are added to IC. However, sometimes parents and guardians do not receive an invitation, and we can help them troubleshoot how to log in.
Purpose:	If a parent or guardian is having trouble logging into Bloomz, these are some steps you can take in order to help them.
Intended Audience:	All Bloomz users (teachers, front office managers, etc.)

Table of Contents

1. How to Resend a Family's Activation Notification 

2. How to Direct the Family to Reset Their Password 

3. How to Send the Inquiry to the Bloomz Help Desk

How to Resend a Family’s Activation Notification

1. From the classroom page, click on the people icon. 

2. Navigate to the parents section. 

3. Click on the parent you want to re-invite. A tab will open on the right hand side. From there, you can click the resend activation button from two places (see in red boxes below!). The button looks looks like an envelope with a circle arrow around it. Please note! Sometimes the button to the right-hand side will not appear, this is if the user has logged into the system previously. But the other button at the top bar (above all the names) should always be there! 

4. Please note, no validation code is necessary, the direct link is the easiest way for parents to directly access their account. But, there is a code available as a backup. It can be found by scrolling all the way to the bottom of the right-side info menu for the parent. 

How to Direct the Family to Reset Their Password

1. Often when parents are experiencing access issues, it’s because they have logged in before and don’t remember their log-in info. Directing families to reset their own password from the log in page is a great option.

How to send the inquiry to the Bloomz Help Desk

1. If none of the solutions above work, the school staff can connect the family directly with Bloomz by emailing [e-mail].