How do I clear my cache and cookies?

Overview

Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. Clearing them fixes certain problems, like loading or formatting issues on sites.

Before starting this process it is critical that you close all tabs to entirely clear the files and data. Choose your browser from the list below and follow the steps and supports to clear your cache and cookies. If this did not solve your problem please submit a Help Desk Ticket for additional support. 

• Google Chrome 
• Microsoft Edge 
• Internet Explorer
• Mozilla Firefox

Google Chrome 

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools  Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time. We recommend this.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

All instructions for clearing cache and cookies on Google Chrome can also be found here

Microsoft Edge

1. Open Microsoft Edge  and select Settings and more  > Settings  > Privacy, search, and services.

2. Under Clear browsing data, select Choose what to clear.

3. Under Time range, choose a time range.

4. Select Cookies and other site data, and then select Clear now.

All instructions for clearing cache and cookies on Microsoft Edge can also be found here

Internet Explorer

All instructions for clearing cache and cookies on Internet Explorer can be found here

Mozilla Firefox

1. In the Menu bar at the top of the screen, click Firefox and select Preferences.

2. Select the Privacy & Security panel.
3. In the Cookies and Site Data section, click Clear Data….

   

4. Remove the checkmark in front of Cookies and Site Data.
   • For more information about managing site data, see Manage local site storage settings.
5. With Cached Web Content check marked, click the Clear button.
6. Close the about: preferences page. Any changes you've made will automatically be saved.

All instructions for clearing cache and cookies on Mozilla Firefox can be found here